At Khwaish, we believe that customer satisfaction is the key; therefore we stand behind all products of our site.
If you receive a product which is not as per the specifications ordered by you i.e. Wrong Size, Wrong Color, Wrong Quantity, Defective, Damage or significantly different from the description given then we would always accept a return.
However, for some products, the sale is a final sale, and the merchant does not accept any return. Some products cannot be returned due to health & hygiene reasons.
What is the return period of an item?
Items should be returned within 10 days of receiving the product. The return period of the product is mentioned along with the product description.
How should I pack the product for pick-up?
Make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. On the box, do mention your order number. If your order is approved for pick-up, you will receive the packaging instructions and return address in a separate email from us.
Do I need to pay the courier company to send my product back?
If we arrange the pickup of your product, you don’t need to pay anything. If you are using a courier service to send your product back, you need to bear the courier cost.
My product has been picked-up, how do I know it has reached you?
After your order is picked from your place, within 24-48 hours, you will receive an email from us specifying the tracking details using which you can track the package on courier’s website.
When will I get the replacement or refund?
We initiate the replacement or refund within 2 working days of receiving the product at our center. For refunds it takes upto 2 weeks for the amount to get credited in your account after we have initiated the refund. The refund/replacement may get delayed or declined if the product received by us is not as per your claim or you have not written order number on the package.